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Web shops are preparing: the online withdrawal button is here
2026 is the year of consumers. At the beginning of the year, the legal category of consumers was expanded, and as a result, in certain matters SMEs also gained a stronger legal position vis-à-vis sellers. In September and December, further tightening of greenwashing regulations and easier enforceability of product liability claims are expected. However, the “headline” rule of the year is the one entering into force in two weeks: operators of web shops must ensure that consumers can withdraw from contracts online.
Tighter Controls Over Online Stores
In 2024, consumer protection authority placed a strong focus on examining online stores. According to a recent announcement by the Minister of National Economy, such inspections are expected to increase further in the coming year. Additionally, 2025 will see the establishment of a consumer protection super authority, with the primary goal of safeguarding consumers in the digital space. For online store operators, it is crucial to prepare for the key practices and shortcomings that attract regulatory scrutiny.





















